At Non-Ferrous Extrusions, we understand that timely and secure delivery is as critical as the quality of the product itself.
From the moment the billet enters our facility until your finished extrusions arrive at your site, your product is handled with meticulous care.
Our logistics team is dedicated to meeting your deadlines and ensuring a smooth, efficient process, whether you opt for our delivery services or convenient will-call pickup.
Our commitment to 100% customer satisfaction extends to every stage, including careful handling and reliable transportation.
One of the most significant causes of scrap and rejects in the aluminum industry is "handling damage".
At Non-Ferrous Extrusions, we go to extraordinary lengths to ensure these problems never arise. We recognize that losses due to shipment damage are simply unacceptable. After your product successfully passes our stringent quality assurance checkpoints, it is meticulously prepped for shipping.
Every piece of stock is thoroughly analyzed for defects, guaranteeing that only our best work reaches you. Products are typically wrapped in durable PE film or kraft paper to protect the aluminum from environmental elements. Subsequently, the aluminum is carefully placed on a carton or wooden craft and securely strapped down with plastic banding or ties to prevent movement during transit.
For customers who prefer to manage their own transportation, our "will call" service is a flexible and convenient option available at both our Houston and Caldwell locations.
Standard Processing: We generally require 24 business hours to process an order for will-call pickup.
Faster Service: If you need your order sooner, please call us directly. Many of our customers find it more convenient to place orders in advance to avoid waiting while we prepare their materials.
Scheduling Appointments: We highly recommend scheduling an appointment for your pickup over the phone. This allows our team to prepare your products efficiently, especially given the delicate nature of handling aluminum.
Contact for Will Call: You can reach us by phone at 713-869-9551, between 8:00 AM and 5:00 PM Central Time. Please specify either the Houston or Caldwell location when scheduling your pick-up.
We offer local transportation services upon customer request and are committed to assisting you in securing the most competitive freight prices for areas outside our local delivery zone. Contact us today for quick, dependable, and on-time delivery services.
Job Site Safety: Our delivery drivers will determine if your job site is safe for unloading material. Any changes to the originally quoted job site location while the driver is en route may result in a drop charge fee to accommodate the change.
Recommended Unloading Equipment: To ensure your material remains free from damage, it is highly recommended to have appropriate equipment for unloading your order, such as a forklift, tractor/bobcat with forks, or a crane. This is the safest and most effective method.
Receipt of Materials: Non-Ferrous Extrusions requires that a designated individual sign for the receipt of materials upon delivery. This individual must verify the number of bundles delivered, check for any piece or packaging damage, and confirm the correctness of the delivered extrusions. If no one is available to sign, we reserve the right to either leave the material at your dock or return it to our facility for storage until a suitable person is available to accept the load.
A majority of our customers prefer to arrange their own transportation. We work diligently to maintain tight and accurate schedules, ensuring your order is ready when your truck arrives. Our dedicated staff will collaborate with your drivers to safely load your aluminum stock.
Please call us before sending your truck; this allows us to have your order fully prepared for a swift and efficient loading process upon its arrival.
